Overview: Your Privacy Matters
We are committed to protecting and respecting your privacy. This policy (together with the Terms and Conditions of Use and any other documents we refer to in this policy or the Terms and Conditions of Use) set out how we will use your personal information and who it will be shared with. Please read the following carefully.
What Personal Data do we collect?
We collect Personal Data about you when you visit our Sites or use our Services, including the following:
Registration and use information – When you register to use our Services by establishing an Account, we will collect Personal Data as necessary to offer and fulfil the Services you request. We may require you to provide us with your name, postal address, telephone number, email address, date of birth, emergency contact name and contact information, and the information you provide when you sign our Health Indemnity form to establish a User Account.
Any correspondence you send to us, telephone us, or when you email us.
Details of your visits to our site and the resources that you access (which may include, amongst other things; traffic data and communication data);
Details of credits purchased on the site; and
Bookings for classes.
We may require you to provide us with additional Personal Data as you use our Services, to the extent that it is necessary for the provision of those services. Where we believe that we need more data we will set out the reasons why we need that information, and describe how we intend to use it.
Why Do We Retain Personal Data?
How Do We Process Personal Data?
To operate the Sites and provide the Services, including to:
Create an account;
Make a booking;
Make a class cancellation;
Make a waitlist booking;
Make a purchase for the provision of our Services;
Initiate a payment, whether one-off or through our “Auto Top-Up” functionality;
To manage our business needs, such as monitoring, analysing, and improving the Services and the Sites’ performance and functionality; For example, we analyse User behavior and perform research about the way you use our Services.
To manage risk and protect the Sites, the Services and you from fraud by verifying your identity, and helping to detect and prevent fraud and abuse of the Sites or Services;
To comply with our obligations and to enforce the terms of our Sites and Services, including to comply with all applicable laws and regulations;
To anonymise Personal data in order to provide aggregated statistical data to third parties, including other businesses and members of the public, about how, when, and why Users visit our Sites and use our Services;
Your health data is regarded as a special category of data under data protection laws. We process health data so as to be aware of any particular concerns or issues that may affect your ability to undertake exercise with us, or to assist us if there is a medical emergency. Because we cannot allow you to participate in a class unless we have this information we regard the information as being necessary for the performance of your contract with us. In addition, we must have additional authority to process this personal data, because of its status. We will only process this data with your explicit consent, which we will ask for separately. Given the significant harm that could result if we are not aware of a medical condition, we will not be able to allow you to take our classes without your consent.
Do We Share Personal Data?
With other companies that provide services to us: We share Personal Data with third-party service providers that perform services and functions at our direction and on our behalf. Our providers include companies who will process our credit and debit card payments; companies who maintain our website and credits system, and companies that maintain our mailing lists and other contact details.
With other third parties for our business purposes or as permitted or required by law. We may share information about you with other parties as permitted or required by law, including:
if we need to do so to comply with a law, legal process or regulations;
to law enforcement authorities or other government officials, or other third parties pursuant to a subpoena, a court order;
if we believe, in our sole discretion, that the disclosure of Personal Data is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity;
to protect the vital interests of a person; to investigate violations of or enforce a user agreement or other legal terms applicable to any Service;
to protect our property, Services and legal rights;
to help assess and manage risk and prevent fraud against us, our Users and fraud involving our Sites or use of our Services, including fraud that occurs at or involves our business partners, strategic ventures, or other individuals, and institutions;
to support our audit, compliance, and corporate governance functions.
How Do We Protect Your Personal Data?
We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current.
What Else Should You Know?
If the revised version includes a substantial change, we will provide you with 30 days prior notice by posting notice of the change on the “Policy Update” page of our website. We also may notify Users of the change using email or other means.
All terms stated on this page is effective from now and is last updated on 16.11.2021